Registered to ISO 9001-2015

MagTek® is committed to designing, manufacturing and delivering quality products, which meet or exceed customer and regulatory requirements. Everyone in the Company is committed to fully satisfying our customers by continual improvement of our processes and products.

View ISO 9001-2015 Certificate of Registration.

MasterCard TQM

MagTek's control of the design, production and configuration management, including the change control and product management processes for EMVco approved Interface Modules (IFM) contained in the IntelliStripe 65 and IntelliStripe 320 products produced at MagTek's manufacturing facility, are in conformance with the requirements listed in the Terminal Quality Management (TQM) documentation scheme 4.0/1.2. Therefore, the IFMs can be installed in any Terminal that is approved by the MasterCard authority.

View the Terminal Quality Management Statement of Compliance.

View the Extension of MasterCard Terminal Quality Management Label

Visa Global Registry Service Provider

MagTek, Inc. and our subsidiary Magensa, LLC are on the list. We have demonstrated compliance with the Payment Card Industry Data Security Standard (PCI DSS). We are a valued service provider on the Visa Global Registry and have shown our commitment to security by meeting the requirements of the PCI Standard.

We are on the list, see here: www.visa.com/onthelist

Visa Global Registry Service Provider

MagTek, Inc. and our subsidiary Magensa, LLC are on the list. We have demonstrated compliance with Visa's PIN security program and the Payment Card Industry Data Security Standard (PCI DSS). We are a valued service provider on the Visa Global Registry and have shown our commitment to security by meeting the requirements of the PCI Standard.

We are on the list, see here: www.visa.com/onthelist

Quality Policy

MagTek's quality management system embodies the principles and philosophies of Continuous Improvement; It is modeled on the formal structured of ISO-9001, the Quality Management Systems Model for quality assurance in design, development, production, installation, and servicing.

MagTek initially obtained formal certification to ISO-9001:1994 version in 1999 working with SAI Global, North America's leading management system registrar. SAI Global focuses on certifying manufacturing companies with high quality standards and requirements. In 2017 the company upgraded its quality management system and obtained certification to ISO-9001:2015 version. Ever since, MagTek is audited annually by SAI Global to ensure that the highest quality standards and procedures are maintained.

Management	Vision, mission, commitment, leadership, quality policy, and objectives
Strategic Planning	Quality plans, procedures, processes, activities, quality infrastructure
Human Resources Management	Employee involvement and empowerment, continuous improvement teams, education, and training
Input Controls	Market analysis, customer needs, incoming quality assurance, supplier-customer partnering
In-Process Control	Control of design, specifications, materials, equipment, process control, documentation control, production control, process/product audit, and verification
Measurement/Analysis	Data collection and analysis, statistical techniques
Output Controls	Output audit and verification, conformance to regulatory and statuary requirements
Customer Satisfaction	Customer requirements and expectations, commitment, complaint resolution, satisfaction determination

Inclusive Summary Document Download

RoHS Compliant Inquiries

For a RoHS Certificate of Compliance, please email compliance at magtek.com.

1. Introduction

Global concerns over the human health and environmental risks associated with the use of certain environmentally-sensitive materials in electronic products has led the European Union ("EU") to enact the Directive on the Restriction of the use of certain Hazardous Substances (RoHS), that is designed to restrict the use of cadmium, hexavalent chromium, lead, mercury and certain halogenated flame retardants (PBBs and PBDEs) in electronic products.

MagTek® understands the environmental risks associated with the substances covered by the RoHS Directive and is committed to reducing the use of these, as well as other environmentally-sensitive substances, in our products. Through our integrated Restricted Materials Program, MagTek has prohibited the use of cadmium, hexavalent chromium, mercury, PBBs and PBDEs in MagTek branded products.

2. Product Considerations

It is MagTek's intention that the RoHS compliant configuration will become standard for all of the standard catalog product series. MagTek does not anticipate any changes in functional (electrical) performance or reliability characteristics by implementation of RoHS compliant designs. MagTek standard / catalog part numbers will not be revised to reflect RoHS compliant status. MagTek will continue to support requirements for non lead-free products (as historically provided, but otherwise RoHS compliant) as "custom" variations of standard / catalog items, and as fully "custom" build-to-specification products having unique part numbers.

3. Coverage by products

Discrete and integrated, active, or passive components
Modules and semi-finished devices
Finished devices

4. Resources

The said regulations can be downloaded in its original format from http://europa.eu.int/

5. Marking

Each packaging unit for RoHS products is marked, down to the smallest available packaging unit. For components or devices, this is a bag, bundle or box. The marking is clearly recognizable, either as written words like "Pb-free" or "lead-free", or as another clear symbol. A pure part numbering system is not sufficient. Packages from original manufactures may be marked with other symbols, but must comply with the above rules.

6. Non RoHS product supply after 6-1-2006

MagTek will purchase only compliant components after 6-1-2006, if available and practical.

7. Compliance Certification

MagTek intends to self-certify products as RoHS compliant, based upon obtaining assurances / certifications from our suppliers that the materials and components provided by them are RoHS compliant, from which it follows that compliant materials, components and processing produce a compliant finished product.

MagTek will consider our end-product to be compliant or non-compliant based upon verification of certified compliant content of individual material and component elements of that product, rather than by performance of destructive testing / lab analysis of materials, component parts, finished components or assemblies to confirm specific content of RoHS restricted substances.

Numbers of customers are demanding additional information (typically Material Declarations) in order to have a greater degree of assurance that MagTek products comply with the RoHS Directive, and MagTek has received a wide range of inconsistent demands from our customers in terms of scope, content, type, and format of product transition information and material disclosures.

Customers have requested simple compliance certifications, material declarations including the six substances specific to the RoHS Directive, more comprehensive listings of substances crossing a number of domestic and EU Directives, and 100% disclosure of material content.

Customers have requested that material content be determined by laboratory testing (not legislated). Customers have requested specific data relative to "RoHS / Lead-Free" process compatibility of products, and relative to supply logistics, not directly applicable to RoHS content compliance of products.

Due to resource challenges, and lack of industry standards, MagTek cannot respond to the many unique requests and formats for compliance reporting and information, across our customer base and product range.

MagTek will not provide comprehensive material disclosures / declarations. MagTek will provide simple material declarations / statements / certifications of RoHS compliance for product series in general, and for specific products on request. In the event that an MagTek product contains an unacceptable amount of a restricted substance, the estimated / calculated PPM of that substance against the mass of the applicable homogenous, mechanically separable material and finished product in which it occurs will be indicated.

Policy on REACH

View Inclusive Summary Document

Background

MagTek declares that it has fully conformed to the REACH normative no. 1907/2006. MagTek neither produces nor imports chemical substances (as chemical substances themselves or as components of chemical substances); however, as user of substances, MagTek has promoted the knowledge of the REACH normative to all its supplies with regard to the raw materials being used in the process and has ensured that all its supplies have conformed to the REACH normative and to the pre-registration or registration if requested. Based on the information received from our suppliers, we also inform you about the products supplied by MagTek do not contain any highly dangerous substances included in the Candidate List (published by the Agency) above the limits defined in the REACH normative.

This certification covers all the shipments of the following component(s) after the date of this certificate: Part Number: to be listed | Revision: to be listed

Disclaimer

This REACH compliance statement is, to the best of MagTek knowledge, accurate as to the date shown on this page. As some of the information is based upon data provided from sources outside of MagTek, we make no representation or warranty as to the accuracy of such information. MagTek continues to work toward obtaining valid and certifiable third-party information but has not necessarily conducted analytical or chemical analysis on all materials or purchased components. In no event shall MagTek liability exceed the purchase price paid by the customer.

Policy on Conflict Materials

Download Policy PDF

Background

In 2012, the U.S. Securities and Exchange Commission (SEC) adopted rules mandated by the conflict minerals disclosure provisions of the Dodd-Frank Wall Street Reform and Consumer Protection Act. These rules require publicly-traded companies to report annually on the source and chain of custody of conflict minerals in products manufactured by the company.

MagTek Conflict Minerals Policy

MagTek is committed to the responsible sourcing of conflict minerals throughout our supply chain and working with our global supply chain to ensure compliance with the SEC's conflict minerals rule. We have established a conflict minerals compliance program that is designed to follow the framework established by the Organization for Economic Cooperation and Development (OECD). Our enterprise is fully engaged in implementing that program.

Our supplier contracts will include conflict mineral due diligence and reporting requirements. Any direct sourcing by MagTek of tin, tungsten, tantalum and gold will only be from conflict-free sources, as defined in the SEC's conflict minerals rule. When we become aware of instances where minerals in our supply chain potentially finance armed groups as defined in the SEC's conflict minerals rule, we will work with our suppliers to find alternate conflict-free sources.

We are committed to promoting economic development in Africa through responsible commercial engagement, driving employee awareness, as well as through our corporate citizenship activities.

Policy on Cobalt

Download Policy PDF

Background

In 2019, leading manufacturers agreed to implement a standard procedure to report annually on the source and chain of custody of cobalt in the products sold by their companies. This cobalt supply chain reporting procedure is supervised by the Responsible Minerals initiative (RMI), an association of 350 global companies and associations, and the Responsible Cobalt Initiative (RCI), sponsored by the China Chamber of Commerce ofMetals, Minerals & Chemicals Importers & Exporters (CCCMC).

MagTek Cobalt Policy

MagTek is committed to the responsible sourcing of cobalt throughout our supply chain and working with our global supply chain to address the social and environmental risks.

We have established a cobalt due diligence program that is in conformance with the framework established by the Organization for Economic Cooperation and Development (OECD). A significant amount of our efforts focus on identifying participants in MagTek's cobalt supply chain who engage in or condone the worst forms of child labor. MagTek's cobalt policy requires management be informed immediately of such a situation and corrective actions be put in place.

Our new and renewed supplier contracts include cobalt due diligence and reporting requirements.

We are committed to promoting economic development in Africa through responsible commercial engagement, driving employee awareness, as well as through our corporate citizenship activities.

Policy on California Proposition 65

Download Policy PDF

Background

In our commitment to regulatory compliance, MagTek diligently monitors the potential impact of our products on regulatory, safety, health, and environmental aspects. We prioritize understanding our supply chain dynamics to adhere to the California Safe Drinking Water and Toxic Enforcement Act of 1986, commonly referred to as California Proposition 65, including its Article 6 amendments on Clear and Reasonable Warnings.

MagTek California Proposition 65 Policy

As our supply chain evolves, we consistently monitor information from our suppliers, striving to ensure compliance with the safe harbor levels set by the California Office of Environmental Health Hazard Assessment (OEHHA) for substances listed in Proposition 65. If any of our products are identified as having the potential for exposure beyond Prop 65 levels, we are committed to promptly providing the necessary warning labels.

It's important to note that the information presented here reflects our current knowledge and applies to all products supplied by MagTek, Inc. However, MagTek, Inc. makes no explicit or implicit warranties and assumes no liability associated with the use of this information. Our dedication to compliance underscores our responsibility in maintaining the highest standards across our product offerings.

MagTek®, Inc. Privacy Notice

MagTek is committed to protecting your privacy and to keeping your personal information secure. The following principles of privacy have been enacted to protect and maintain our relationship with you and the confidentiality of information you have shared with us.

How Customer Information is Collected, Retained, and Used

We gather information from the following sources:

Information we receive from you on applications or other forms;
Information about your transaction with us, or others;
Information we receive from consumer reporting agencies; and
Information that is entered into software applications that communicate with Magensa, LLC.

The information collected is only used to process your order internally, to ship the product you have ordered, and for customer service and support follow up.

We use cookies and JavaScript on our website. JavaScript is used for data input validation (e.g., check digit on credit card), for pre-filling information (e.g. copying Billing address to Shipping address), and for managing the shopping cart. Cookies are also used for managing the shopping cart. We do not store any personal information (name, credit card, phone number, etc.) in cookies.

Credit card information is processed on a secure server with 128-bit encryption. Every effort is taken to ensure this information is not released. All orders support AVS (Address Verification) to protect you against fraud. If you desire your order to be shipped to an address other than the billing address on your card, please contact your bank and have them add the shipping address as an alternate address on the card.

Some Magensa applications may automatically collect various types of data related to a user's usage of our software and services. Depending on the application, Magensa may collect the following information:

Geolocation and IP addresses;
Device information, including operating system, log data, and screen size;
Browser information;
User information, like Magensa credentials, names, email addresses, phone numbers, and business addresses; and
Merchant processor credentials, or other processor information needed to complete a transaction.

MagTek readers may share information to Magensa as needed, related to specific reader details like device serial numbers and IDs. All sensitive transmitted data remains fully protected in transit and will never be shared with unauthorized third parties.

Accurate Information About You

Should you believe that our records contain inaccurate or incomplete information about you, please contact us at 562-546-6800. We will investigate your concerns and take appropriate action in a timely manner.

We Will Limit Employee Access to Your Information at MagTek

We safeguard information according to established security standards and procedures that comply with Federal standards. Employee access to non-public customer information is limited to those who need to know in order to provide products or services to you. Our employees are educated on the importance of complying with this privacy policy.

Restrictions on Disclosing Your Personal Information

We release account and other personal information when we believe release is appropriate to comply with the law or to protect the rights, property, or safety of MagTek, our customers, or others. In the case of bad checks, unauthorized credit card use, etc., the information will be provided to law enforcement agencies and others as appropriate.

Maintaining Your Privacy in Business Relationships with Third Parties

Information about our customers is an important part of our business and we are not in the business of selling it to others. We do not sell, rent, or share your address, email address, fax, or phone with third-party companies for commercial purposes. We may employ other companies and individuals to perform functions on our behalf. Examples include delivering packages, sending postal mail and e-mail, processing credit card payments, and providing customer service. They have access to personal information needed to perform their functions but may not use it for other purposes.

Ending Customer Relationships

If our customer relationship should end, we will continue to treat the information we have about you the same as if you were still one of our customers.

Protecting Your Privacy

Because protecting your personal information and complying with the law is important to both of us, additional information may be requested when you inquire about your accounts.

Adherence to General Data Protection Regulation (GDPR) and CCPA California Consumer Privacy Act (CCPA)

MagTek does not rent or sell customer information, and only shares information as stated above. MagTek is a business-to-business organization and does not maintain consumer information.

In reference to GDPR, international contacts that exist in our database have expressly opted-in to receive communications; or have conducted business; or use or have used software that requires their information; contacts have the option to opt-out at any time that makes business sense and be removed from locations where their information may reside.

In reference to CCPA, this privacy policy states the information that we collect and how it is shared; we offer contacts the right to delete personal information by contacting MagTek; we off the right to opt-out with unsubscribe forms and requests; and do not discriminate based on these requests.

Disclaimer

The information and reference materials contained in the Site are intended solely for the personal information of the reader. By entering and interacting with the Site, Users agree to hold MagTek Inc. and its affiliates harmless and not responsible for the content. MagTek Inc. makes no representations or warranties about the completeness or accuracy of the Site's content, or the information or other material found on or in the Site. MagTek Inc. does not purport to review the accuracy of information and other materials available on the Site. Users of the Site should take appropriate precautions to verify all such information. MagTek Inc. cannot be held liable for typographical errors, layout error, or misinformation, omissions, technical inaccuracies, or other errors contained in the Site.

If you have any questions regarding this policy, please contact MagTek at privacy @ magtek.com or call our Help Desk at 562-546-6800.

Patent ™ TM Info

Please note the recommended use of the Trade Mark "™" and Registered Mark "®" symbols with the product name.

When the Trade Mark or Registered Mark symbol appears in running text the first time, a corresponding footnote for "reference of ownership" should follow the symbol. The symbol need not be used thereafter.

Product Name	Product Family	Description
AdminSafe	PIN Related	APTM with custom software for MCAPS 3000 use only
APTM	PIN Related	Automated Personal Transaction Machine
APTM-CAPS	PIN Related	Personal Transaction Machine for Card Activation and PIN Selection
CAPS4	PIN Related	Card Activation and PIN Selection System
Delta ASIC	Components	Triple Track ASIC with Shift-Out
Excella™	Check Reading	MICR Check reader and dual-sided scanner
Insta-Change Check	Check Reading	Configuration Checks for MICR Readers
IntelliCAT®	PIN Related	An integrated, automated and secure solution for consumer-selected PINs as well as ATM, debit and credit card issuance
IntelliCoder®	PIN Related	Manual Swipe Card Activator
IntelliPIN®	PIN Related	Encrypting PIN pad with Magnetic Stripe Reader
IntelliStripe 320	Card Reading	Motorized Magnetic and Smart Card Reader
IntelliStripe 65	Card Reading	Insert Magnetic and Smart Card Reader
IntelliStripe®	Card Reading
IntelliStripe™ 380	PIN Related	Desktop Motorized Reader-Encoder
IPAD®	PIN Related	PIN encrypting device
MagnePrint®	Card Reading	MagnePrint technology
MagneSafe®	Card Reading	MagnePrint technology
MagneScore™	Card Reading	MagnePrint technology
Maxi MICR	Check Reading	Maxi MICR Check Reader
MCAPS 3000	PIN Related	MagTek Card Activation and PIN Selection System
MCAT®	PIN Related	MagTek Card Activating Terminal
MICR Module	Check Reading	MICR Module Check Reader
MICR PLUS	Check Reading	MICR Plus check reader
MICRbase	Check Reading	Setup Program for MICR Readers
MICRImage™ Demo	Check Reading	Demo Program for MICRImage
MICRImage™	Check Reading	MICRImage MICR Check reader and scanner
Mini MICR	Check Reading	Mini MICR Check Reader
MiniWedge	Card Reading	Magnetic stripe swipe reader
Motorized IntelliCoder®	PIN Related	Motorized Card Activator
P-PED	PIN Related	Paper-PIN Encryption Device
RPS System	PIN Related	Remote PIN Selection System
RS-232 IntelliHead	Components	Magnetic read head with embedded Delta ASIC
Shift-Out IntelliHead	Components	Magnetic read head with embedded Delta ASIC
SPI IntelliHead	Components	Magnetic read head with embedded Delta ASIC
Swipe & Park™	Card Reading	Magnetic and Smart Card Swipe Reader Path
TKIU	PIN Related	Terminal Key Injection Unit
USB IntelliHead	Components	Magnetic read head with embedded Delta ASIC

TERMS OF SERVICE

OVERVIEW

This website is operated by MagTek. Throughout the site, the terms "we", "us", and "our" refer to MagTek. MagTek offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including those additional terms and conditions and policies available. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools that are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on MagTek Inc. We provide the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party's intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall MagTek, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless MagTek and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys' fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service; such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If, in our sole judgment, you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice, and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Seal Beach, CA, 90740, United States.

SECTION 19 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at support @ MagTek.com.

TAX AND SHIPPING TERMS

1. TAX

Tax is listed as TBD, to be determined, for all online orders. The actual tax calculation is done at the time of shipment due to the nature of tax laws.

2. SHIPPING

Online orders are routed through MagTek's in-house order processing system.

3. SHIPPING DURATION

You will receive an email within 24-business hours with your order verification stating we received your order.

Since all of our hardware is built to order, you will subsequently receive a second email letting you know when your order has been scheduled to ship. Orders placed after 3:00 pm may take 48-business hours for e-mail shipment schedule verification.

If you see a $1.00 pending charge to your account after placing your order please know this is for card validation only and will stay in pending and then drop off. You will not be charged an additional dollar. Only the actual order balance will be charged and it will be charged when your order ships.

You will receive a third email when your order ships.

Shipping time from order placement will vary due to product and quantities. Typically, we can get smaller orders out the door within 10 business days.

4. SHIPPING WEIGHT

Packages cannot exceed 150lbs. Any order that exceeds 150lbs will be placed into multiple packages.

5. SHIPPING TIMES

Fedex 1-day delivery is for overnight business-day delivery by 8:00 pm.

Fedex 2-day shipment is for delivery two business-days later by 8:00 pm.

Fedex 3-day is for delivery three business days later by 8:00 pm.

Fedex ground is for delivery within 10 business days later by 8:00 pm.

6. SHIPMENT LOCATIONS

Shipments are for the continental United States only. Shipments outside of the continental United States are subject to additional shipping charges.

7. SHIPPING COSTS

Shipping rates may vary from estimated shipment rates received at the time of order. This is due to fluctuation in shipping costs due to but not limited due fuel surcharges and tax rates.

8. SHIPPING AND TAX RATES

Tax is charged at the time of shipment due to the nature of tax laws. Certain shipping locations will and certain locations will not require tax on shipping costs as well as cart items.

9. ADDITIONAL RATES

Additional rates may be applied at the time of shipment and may not have been included in the original order including but not limited to: TARIFF SURCHARGES, handling, Holiday surcharges, on-call pickup, Saturday delivery, FedEx® Delivery Signature Options, additional declared value, and address, shipping method changes, or account corrections.

10. TARIFF SURCHARGE

Please note, tariff surcharges may apply. Please speak to a representative for details.

11. TERMS

Terms are subject to change without notice. Some exceptions apply.

FOB Seal Beach, CA.

Tax is additional.

If you have an urgent need or have questions, please contact support @ magtek.com.

RETURNS AND REPAIRS

OVERVIEW

We hope that you have the best online shopping experience, and that the product pages gave you the information you needed to make an informed decision. Please remember that many of our products come to you injected with specific encryption keys, so please be certain you are ready to handle encrypted data. If you are not, our Magensa Services can help you. Please visit our support section for our SDKs and APIs and our Magensa Services section if you need assistance decrypting, sending, or using your encrypted data. Our goal is to make your experience a pleasant one.

Please know that all of our orders are custom built to give you the best customer care, with the latest firmware and value-added security. That is why we have restocking fees. This helps to cover our costs in the event an authorized return becomes necessary and approved by MagTek.

If you need assistance in your development, our support team is ready to help. Contact them at support @ magtek.com or submit a ticket to schedule support help.

RETURN POLICY

SECTION 1 - RETURNS WITHIN 30 DAYS AND WARRANTY PERIOD

Scenarios:

Refused Shipment

If an order was placed by the customer and then refused upon delivery:

Customer will be charged for the return shipment.
If a credit is approved, it will be issued within 30 business days from receipt of the return shipment to MagTek. Contact support @ magtek.com to obtain an RMA to authorize any returns prior to shipping back to MagTek. Any product not returned under RMA may not be reconciled, and no credit may be approved.
There is a 25% restocking fee.

Product Failure and Return

Within the warranty period, contact support @ magtek.com and request a Return Material Authorization number (RMA#), provide PN(s) and serial number(s). Failure to contact support for an RMA# will result in a delay processing your request.

Ensure RMA# is contained on the return address label.
Ensure there are no other tracking labels attached to your package.
Place the mailing label squarely on the package.
Customer is responsible for shipment to MagTek.
MagTek will repair or replace (at MagTek's discretion) any product deemed to be under warranty within 3-5 business days of receipt of the product at our repair facility, and MagTek will return this via 3Day service.

Product Failure and Return and No Trouble Found

Ensure RMA# is contained on the return address label.
Ensure there are no other tracking labels attached to your package.
Place the mailing label squarely on the package.
Customer is responsible for shipment to MagTek.
If replacement or repair is appropriate, MagTek will repair or replace at MagTek's discretion, within 3-5 business days.
If "No Trouble is Found," there may be an assessment fee depending on the product, as well as incurring shipping charges for returning the product, as this is not considered warranty repair. As there is generally more extensive testing required in such circumstances, the turn-around time for this may exceed the 3-5 business days.
MagTek will return ship to the customer via 3 Day service.

SECTION 2 - REPAIR OUTSIDE WARRANTY PERIOD

Product Failure

Outside the warranty period, contact support @ magtek.com and request a Return Material Authorization number (RMA#), provide PN(s) and serial number(s). Failure to contact support for an RMA# will result in a delay processing your request.

Customer is responsible for all repair costs.
Customer is responsible for all freight charges both to and from MagTek.
Note that many products are not eligible for repair outside of the original factory warranty period.

SECTION 3 - MODIFICATIONS TO RETURN POLICY

Prices and terms for our Return Policy are subject to change without notice.

SECTION 4 - PERSONAL INFORMATION

Your submission of personal information is governed by our Privacy Policy.

SECTION 5 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Returns Policy at any time at this page.

SECTION 6 - CONTACT INFORMATION

Questions about the Returns Policy should be sent to us at support @ magtek.com.

Warranty Policy

MagTek Limited warranty is specific to each product and can be extended through purchase of extended service plans. Our standard limited Warranty is listed in the following PDF. PLEASE SEE YOUR PRODUCT INFORMATION FOR YOUR SPECIFIC PRODUCT WARRANTY DETAILS.

Warranty PDF

Download PDF